Contact Us
What would you like to contact us about?
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
Claims reporting lines open 24 hours a day. Calls will be recorded.
When you get in touch, please make sure you have:
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.
If you're looking for quality personal insurance, we've teamed up with over 1,200 brokers across the UK and Northern Ireland who can offer you a professional and personal service, with impartial advice. They're only a call or click away from helping you find the right cover.
Get in touch with your local insurance broker now for more information and a competitive quote.
How to complain
Your insurance policy was arranged by an insurance broker or agent. If you’re unhappy with the service you've received from the insurance broker, please contact them as they’ll be able to help you.
Can't remember who your broker is? No worries, we're here to help
Home insurance - personalbrokerhome@allianz.co.uk
Motor insurance - personalbrokermotor@allianz.co.uk
Alternatively, if you’re not happy with the service received by us, we’ll work with you to set things right.
Need to make a complaint, please contact us on one of the following ways:
For Text Phone please dial 18001 first
Lines open:
Monday to Friday, 9am - 5pm
Calls will be recorded
For Text Phone please dial 18001 first
Lines open:
Monday to Friday, 9am - 5pm
Calls will be recorded
If you’d like a copy of our complaint handling procedure, just ask and we’ll be happy to provide you with one.
Our dedicated complaint handlers
Once we've received your complaint, here's what happens next:
Financial Ombudsman
If you're not satisfied with how we've dealt with your complaint, here's what you can do next:
If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.
Their website includes more information about the service, including details of the various ways they can be contacted.
Home insurance - personalbrokerhome@allianz.co.uk
Motor insurance - personalbrokermotor@allianz.co.uk
