Corporate News

New Portal launch under way

5 min

We’ve redesigned the LV= Broker Portal.

Involving brokers at every step, we listened and built a new self-serve system that's designed to help you support your customers quickly and efficiently. We'll be in touch when it's time to get online, so keep an eye out for our communications about accessing the new Portal.

Important - the old Portal won't be here forever

  • Whilst we haven't set a date yet, in the coming weeks we'll announce when we're switching off the old Portal. Please check out our FAQs to find out how this impacts you.

Here’s a glimpse of what’s coming:

Access Claims updates for all motor and home policies

  • New daily claims updates replacing weekly updates
  • New daily repair tracking facility for LV= Approved Repairer Network claims
  • New information added for both motor and home claims
  • Simplified user experience to increase usability

Create Cover Notes & Green Cards for any motor policy in minutes

Cover Notes

  • Can be issued for any motor policy
  • Completely self-serve

Green Cards

  • Totally self-serve
  • Keep your customers covered whilst abroad

Manage users - quickly and easily all from within the Portal

  • Simpler user roles - 3 types of access available
  • Increased user functionality
  • Secure access

Request proof of No Claims Discount

Now standard for everyone

24-hour turnaround for requests
9am - 5pm, Monday to Friday


Access policy docs, underwriting guides, endorsement lists and more

  • Spot docs quicker with our image-led navigation 

Fancy a browse? We've got tons of great stuff to check out