Home claim form

Before you start

If it’s not urgent, our online Home claims form is the quickest way to submit your home claim. We’ll usually get back to you within five working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. If your claim is urgent, please give us a call instead.

Filling in your online claim form:

  • You don’t need to get in touch to tell us what’s happened if you’re not making a claim.
  • Have your policy number and your documents to hand.
  • Give us as much information about the incident as you can.
  • You’ll be able to tell us if your claim’s urgent or you’re vulnerable.
  • We’ll be in touch once you’ve submitted this form. You don’t need to call us unless something changes or your situation becomes urgent. 


If you have Home Emergency cover, please check your policy documents for the relevant details including who your cover is with and their contact details.

A few things to note before you make your claim:

  • We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at https://www.lvbroker.co.uk/data-protection
  • To help us and the supplier we appoint to handle your claim, we'll also share information with them so that we can provide the best possible service.
  • You’ll have an excess to pay. You can find the amount of your excess in your policy documents.
In line with government guidelines for preventing the spread of coronavirus (COVID-19) our suppliers may not be able to visit your property if anyone involved is showing symptoms of the virus or is self-isolating for other reasons such as having recently travelled to a high-risk country.

Fields marked with an asterisk * below are mandatory

Your details

If you are reporting a claim on behalf of the policyholder:
If you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

Incident details?

What happened?

What was stolen, lost or damaged?

For Buildings items just list the type of item such as ‘Wall’, ‘Flooring’ or ‘Ceiling’. For certain Contents items such as mobile phones, tablets and TVs we’d also like the make and model details – e.g. ‘Mobile phone, Apple I9'.
For buildings items like walls or floors, include a description of material and the approximate dimensions or quantity damaged – e.g. ‘8 slate roof tiles’ For contents items include significant features if you know them – e.g. the memory size for a phone or tablet. Let us have the year of purchase too.

2nd item

3rd item

4th item

5th item

Estimates and values:

And finally: