If it’s not urgent, our online Home claims form is the quickest way to submit your home claim. We’ll usually get back to you within five working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. If your claim is urgent, please give us a call instead.
Filling in your online claim form:
You don’t need to get in touch to tell us what’s happened if you’re not making a claim.
Have your policy number and your documents to hand.
Give us as much information about the incident as you can.
You’ll be able to tell us if your claim’s urgent or you’re vulnerable.
We’ll be in touch once you’ve submitted this form. You don’t need to call us unless something changes or your situation becomes urgent.
If you have Home Emergency cover, please check your policy documents for the relevant details including who your cover is with and their contact details.
A few things to note before you make your claim:
We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at https://www.lvbroker.co.uk/data-protection
To help us and the supplier we appoint to handle your claim, we'll also share information with them so that we can provide the best possible service.
You’ll have an excess to pay. You can find the amount of your excess in your policy documents.
In line with government guidelines for preventing the spread of coronavirus (COVID-19) our suppliers may not be able to visit your property if anyone involved is showing symptoms of the virus or is self-isolating for other reasons such as having recently travelled to a high-risk country.