Home claim form

Before you start

If it’s not urgent, our online Home claims form is the quickest way to submit your home claim. We’ll usually get back to you within five working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. If your claim is urgent, please give us a call instead.

Filling in your online claim form:

You don’t need to get in touch to tell us what’s happened if you’re not making a claim.
Have your policy number and your documents to hand.
Give us as much information about the incident as you can.
You’ll be able to tell us if your claim’s urgent or you’re vulnerable.
We’ll be in touch once you’ve submitted this form. You don’t need to call us unless something changes or your situation becomes urgent.

If you have Home Emergency cover, please check your policy documents for the relevant details including who your cover is with and their contact details.

A few things to note before you make your claim:

We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at https://www.lvbroker.co.uk/data-protection
To help us and the supplier we appoint to handle your claim, we'll also share information with them so that we can provide the best possible service.
You’ll have an excess to pay. You can find the amount of your excess in your policy documents.

In line with government guidelines for preventing the spread of coronavirus (COVID-19) our suppliers may not be able to visit your property if anyone involved is showing symptoms of the virus or is self-isolating for other reasons such as having recently travelled to a high-risk country.

Fields marked with an asterisk * below are mandatory

Are you or is anyone in your household showing coronavirus symptoms and/or tested positive for the virus? *

Do you have any special requirements or vulnerabilities you’d like to make us aware of so that we can handle your claim in a way that best suits you? *

If you selected ‘yes’ for having any special requirements or vulnerabilities please describe them below:

If you think your claim is urgent select ‘Yes’

If you selected 'yes' for an urgent claim please tell us why:

Your details

Policy Number

Policyholder’s full name *

Policyholder's date of birth *

Postcode of the main policy home *

The main policy home’s house or flat number *

If you are reporting a claim on behalf of the policyholder:

Your full name

Your relationship to the policyholderIf you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

Incident details?

On what day did this incident happen? *

At what time? (Just the hour, using a 24-hour clock)

Where did your incident happen?

If your incident location is away from your home please give details here and include the address if you have it.

What happened?

What type of claim is it? *

Give us a short description of what happened. Include the cause of your claim – for example, a storm, flood, burglary or accident. Tell us if someone else caused the claim, e.g. a leak from a neighbour’s property, and how the claim occurred. *

What was stolen, lost or damaged?

Type of item, make, model *For Buildings items just list the type of item such as ‘Wall’, ‘Flooring’ or ‘Ceiling’. For certain Contents items such as mobile phones, tablets and TVs we’d also like the make and model details – e.g. ‘Mobile phone, Apple I9'.

Description *For buildings items like walls or floors, include a description of material and the approximate dimensions or quantity damaged – e.g. ‘8 slate roof tiles’ For contents items include significant features if you know them – e.g. the memory size for a phone or tablet. Let us have the year of purchase too.

2nd item

Type of item, make, model

Description

3rd item

Type of item, make, model

Description

4th item

Type of item, make, model

Description

5th item

Type of item, make, model

Description

If you are claiming for more than 5 items please tell us about the rest here

Estimates and values:

If your claim involves building damage and you already have a quote for repairs, give us details of the estimate here including the cost with VAT and your tradesman's contact details.

If you are claiming for contents items and you already have an estimate for replacement or repair, give us the value(s) here and tell us where you got them.

And finally:

You can give us more details about your claim here, and let us know about anything else that’s on your mind.

Can you provide an estimate document for any building work, photos of damage or some proof of item ownership if we needed it?

What phone number would you like us to use to contact you? *

What email address would you like us to use to contact you?