On the phone after an accident

Accident Advice

What to do if you’re involved in an accident or your car is stolen

Having an accident is stressful enough without having to worry about the technicalities of making a claim. That’s why we’ve put this handy guide together

What to do at the scene of an accident

Try to get as much information as you can at the scene of an accident

Icon of a car
  • Give your name, address and insurance details to the other driver (if applicable)
  • Get the name, address, phone number, vehicle registration and any other information you can from the other driver or drivers, passengers, witnesses and any attending police officer
  • Make a note of the exact location, and any relevant road signs or markings
  • Take a photo of the vehicles before they are moved (if it's safe to do so)
  • If there is an injury and you did not give your details at the scene, report the incident to the police within 24 hours
  • And, finally, if you’re insured with us, please call us as soon as you can to report the incident (within 24 hours if you can)

What to do if your vehicle is stolen 

Make sure you report the theft as soon as you possibly can

  • Report the theft to the police immediately and take a note of the officer's name, number, constabulary and crime reference number
  • If you know where the vehicle is after its theft, make sure it's safe and secure
  • Report the theft to us as soon as you can (ideally within 24 hours)