Highway complaints data

Complaints data

Here are the number of complaints we've dealt with

Current complaints data

Complaints figures from January to June 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 0.82 complaints per 1,000 policies in force
793 735 35% 60% 48% General Admin/Customer Service - Other general admin/customer service

More about complaints

How we've dealt with our customer complaints over the last few years

If you have a complaint that your broker can't resolve.

Previous complaints data

Complaints figures from July to December 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 0.90 complaints per 1,000 policies in force
775 703 40% 57% 51% General Admin/Customer Service - Other general admin/customer service

Complaints figures from January to June 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 0.75 complaints per 1,000 policies in force
632 621 32% 64% 46% General admin and customer service

Complaints figures from July to December 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 0.98 complaints per 1,000 policies in force
740
699 33% 64% 50% General admin and customer service

Complaints figures from January to June 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 1.03 complaints per 1,000 policies in force
764
823 29% 64% 51% General admin and customer service