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Our network of recommended repairers – a unique selling point to your customers

5 min

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Find out how our dedicated sole sites will give you and your customers that extra peace of mind

Everything you need to know

We’re committed to providing the best possible service for you and your customers. That’s why we’ve created a network of recommended repairers working as part of our LV= team, aligned to our LV= values. They’re a one stop repair shop for your customers’ vehicles.

 

What are the benefits of using our approved repairers?

  • Your customers will have their cars collected and returned free of charge as well as access to a replacement vehicle
  • We assure lifetime guarantee on repairs (Labour only, excludes parts; for as long as your customers own the vehicle)
  • Your owners are kept in the loop during the repair process
  • Our garages are British Standard approved and are audited for excellence
  • Your customers’ cars repairs will be carried out in line with the Vehicle Manufacturer or Thatcham Research Centre guidelines
  • We’ve been heavily investing in equipment, the latest technology and training on Electric Vehicles across all our sole sites
  • Our sole sites have a 93% customer satisfaction index rating

MAKING CHANGE HAPPEN – GREEN HEART STANDARD

Did you know the new Green Heart Standard is the very first of its kind in the car insurance industry?

It’s designed to make sure the LV= sole site repairers network become more environmentally-friendly and have a positive social impact. It’s a real change in the car insurance industry.

The wheels are in motion so hop on and be part of this journey:

  • We already have 18 Carbon Neutral sole sites and we’re aiming for a fully carbon neutral status by the end of 2022
  • Electric Vehicles will be offered as courtesy cars (subject to availability)
  • The repair service will use as many Green Parts as possible
  • More programmes to promote Diversity and Equality will be in place
  • All sites to have Mental Health Awareness support and training
  • A set of requirements and a clear structure to be created for Apprenticeships

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