Tommy Walsh
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Tommy Walsh’s guide to protecting your customers’ homes

5 mins

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We’ve teamed up with celebrity builder and all-round handyman to help your customers prevent damage in their homes this winter.

Home damage

According to LV= General Insurance (LV= GI), many of us could experience damage in our homes this winter, as on average, home insurance claims increase by 30% in the colder months. 

LV= reports the average cost of a claim in winter is around £4,500, which is 25% (£900) more than in warmer months.

Last winter, one of the most common problems Brits faced were frozen burst pipes which led to escape of water, with an average cost of £38,000 to repair the damage. During the big freeze last December, escape of water claims spiked 79% from the previous month.

LV= has joined forces with celebrity builder and all-round handyman, Tommy Walsh, to provide tips on how to stop home damage this winter – these are the things your customers should watch out for.

Squirrels 
In 2022, LV= found that squirrels caused more havoc in homes than any other animal, with claims involving the pest rising by 51% and an average claim costing homeowners £3,000. They can chew through all things protecting our homes from the harsh winter weather, such as beams and guttering. 

LV=’s research also found that people believe moths (6%) and spiders (10%) cause more of a nuisance to homes than squirrels (4%), so make sure your customers don’t underestimate them. 

Top tip: remind your homeowners to check for any holes or entry points in their roofs where they might get in and block them up and pop their heads up into the attic every now and then to check for signs of damage.

Frozen and cracked pipes
According to LV=’s research, around 1 in 10 (11%) have had a burst pipe flood their entire home, so it’s important to spot frozen and cracked pipes quickly. 

Your customers can install a water leak detector - a smart device that uses sensors to detect changes in the water supply, sending instant notifications of any drips or leaks. 

Top tip: to reduce the chance of pipes bursting, they should be well-insulated in the loft space.

Power failure
The last thing anyone wants during the dark, cold winter months is a power failure. Make sure your customers are alert for any fishy smells - that could be an early indication of problems with electrical wiring, as well as discolouration or scorch marks around plug sockets. 

Top tip: if your customers spot either of these, they should call in the experts to take a closer look.

Damp
We all should treat ourselves to a new houseplant. English Ivy, Peace Lilies and Snake Plants don’t just look beautiful in a room, but they also absorb moisture from the air. 

Top tip: to give the plants a helping hand, your customers can also rent a dehumidifier before deciding on whether to purchase one. 

Mould
Mould thrives in dark, damp locations, so your customers should start searching in places like under the sink, on washing machine seals and under floor mats, as well as windows and door frames. 

Top tip: to get rid of mould, homeowners can wipe down walls with either a mould remover spray or white vinegar – it’s important to wear gloves and a mask and always keep the room ventilated to stop the spores from spreading. 

Flooded home

Visit our winter hub for more tips on how to protect your customers’ homes this season - there’s lots of guides you can easily download and share. 


1 LV= General Insurance home claims data 2023. 

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