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Research finds 62% of Brits don’t have much knowledge about how their home works

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From boilers to fuse boxes and water pipes, recent study reveals how little homeowners know about home maintenance

New research from LV= General Insurance (LV= GI) has found that 62%* of Brits have little knowledge about the functioning of their home, such as the heating system/boiler, radiators, electrics and water pipes, with 41% admitting they don’t know where their water stopcock is and 38% have no idea how to use it.

According to the nationwide study, 35% don’t know how to find their gas meter, 31% are unsure of where their fuse box is, and a quarter (26%) don’t know where the boiler’s located.  

In fact, 31% of those polled said they would have no idea what to do even if they did find their fuse box and needed to reset the trip switch, whilst 32% have never checked the pressure of their boiler – even if they did know where it is.


Stopcock challenge


According to LV= claims data, the average claim for escape of water from a burst pipe costs a whopping £4,000, however 44% don’t how to fix a leaking pipe, leaving themselves exposed to more damage if a leak isn’t stopped quickly. 

LV=’s home emergency claims data also shows 27%
1 of call outs were due to not getting the boiler serviced within the recommended timescales.  

Home care guide

Make sure your customers are geared up with useful guidance on home maintenance. Our home care guides are packed full of hints and tips and step-by-step advice so your customers can take great care of their homes

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* Research of 2,000 Brits was commissioned by LV= General Insurance and conducted by Perspectus Global in June 2023.

1 LV= General Insurance home emergency data – September 2022