Lockdown’s impact on home insurance claims

5 min

All of our content is approved by our in-house advisory board of experts

Discover how home insurance claims trends changed in 2020

We stayed at home more and drove less miles during the national lockdowns. That all sounds 'safe as houses' but does it all play out that way when it comes to claims? The data suggests a shift in home claim trends, here's a look at those trends and a few opportunities to help customers look after what they love most.

  • With more time being spent in the garden in 2020, fire claims from bonfires doubled
  • Thefts within the home down 34% vs thefts from gardens up 21%
  • Increase in claims for blockages and tech damages as people continue to work from home

With people spending more time in their homes and gardens, we can reveal some interesting developments in home insurance claims trends in 2020.

Since the lockdown began in March 2020, the LV= GI Claims team has been dealing with a range of increased insurance claims relating to the home and garden including:

  • 225% increase in fire claims specifically relating to bonfires
  • 56% increase in fire claims caused by cigarettes, matches, and lighters
  • 40% increase in the proportion of blockages
  • 21% increase in the proportion of bicycle thefts from gardens
  • 14% increase in claims for breakage/dropped/knocked/fall of items such as computer/ office equipment and damage to glasses

On the flipside, there’s been a decrease in some claims, including:

  • 34% decrease in the proportion of house burglaries
  • 26% decrease in the proportion of accidental loss claims away from the home
  • 13% decrease in the proportion of claims for damage caused by an animal
Since the first lockdown in March 2020, many of us have been spending more time at home, and our home insurance trend data certainly reflects that. Being at home more often means we’re more likely to drop things and have accidents inside, whereas we’ve seen a decrease in claims from outside the home such as accidental loss. It’s also encouraging to see a decrease in burglary claims. With the country now back in lockdown, we expect we’ll see these trends pick up again and we’d encourage homeowners to think about some of the steps they can take to look after their home, gardens and contents. Activities such as a bonfire can be a serious risk if it gets out of control, so please do take care and never leave one unattended.
Martin MillinerClaims Director at LV= GI

Help your customers look after what they love by sharing our Be Prepared guides.

*This article was published in January 2021