Claims handlers

Our Claims service

Here for you and your customers when they need us the most

We deliver a simple, fast and reliable claims service, all backed up by our latest service scores.

Claims service infographic

Based on 2021

We offer great customer service, putting you and your customers at the heart of what we do.

  • Our UK-based teams are available 24/7, all year round.

  • Our Network of Recommended Repairers and our Building Contractor Network are one-stop-shops for both motor and building repairs, making it quicker and smoother for your customers.

  • Green Heart Support is all about supporting your customers when extraordinary things happen and they need us most. We’ve delivered over 2,300 home and motor Claims Green Heart experiences  since we launched the initiative in 2017. 

We’re creating a sustainable supply chain, making sure our networks and suppliers adopt and develop environmental practices that are socially responsible and ethical.

  • Did you know the Green Heart Standard is the very first of its kind in the car insurance industry? Find out more about this real change

  • We’re working with our building contractors to achieve the standard over the next 12 months – check out what we’ve been doing

claims illustration

Want to help your customers stay safe and protect the things they love? Don’t forget to download, save and share our Be Prepared guides – we have a whole section packed full of useful info and advice on all things home and motor.